jdbx Privacy Policy
jdbx is committed to protecting players' personal information. This policy explains how we collect, store, and protect your data.
Introduction and Purpose of This Policy
jdbx ("jdbx", "we") has put strong measures in place to protect players' personal information. This Privacy Policy ("Policy") fully describes the types of personal information we collect when you use jdbx's services — website, mobile platform, Live Casino, Sports Betting, Slots, Esports, and Poker — the purposes for which it is used, how it is protected, and your rights.
By using our services, you are considered to have read and agreed to the terms set out in this Policy. If you do not agree with any part of the Policy, please contact our Support before using jdbx's services.
This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy.
Types of Information Collected
jdbx collects the following types of information in order to deliver services effectively and protect players' security.
2.1 — Information provided at registration
- Full name (and nickname)
- Date of birth (to verify that you are aged 21+)
- Email address
- Contact phone number
- ID number (for identity verification purposes)
- Payment information (KBZPay, Wave Money, AYA Pay, CB Pay account numbers)
2.2 — Information collected automatically while using the service
- IP address and network connection data
- Browser type, device model, and operating system
- Date, time, and duration of visits to the website
- Click patterns and pages viewed
- Data collected from cookies and similar technologies
2.3 — Deposit / Withdrawal Information
- Deposit and withdrawal records
- Payment attempt records
- Documents required for ownership verification
2.4 — Gaming Information
- Game history and stake records
- Bonus and promotion usage records
- Personal limits set under responsible gambling
2.5 — Information from Support Contacts
- Live Chat conversation records
- Email correspondence
- Complaint and issue resolution records
How We Use Your Information
jdbx uses the information collected only for the purposes described in this policy. We do not sell it to any third party under any circumstances.
- Opening and verifying accounts, and managing access
- Processing payments securely and preventing fraud
- Answering player questions and providing support
- Improving our service and monitoring platform performance
- Managing betting adjustments and sending promotional updates (with your consent)
- Maintaining records as required by law
- Applying responsible gambling rules and protecting players' interests
Cookies and Tracking Technologies
The jdbx website uses cookies and similar technologies to improve the player experience and to monitor our service overall.
Cookie Types
- Essential Cookies: Required for the website to function correctly. These include login state and security tokens.
- Performance Cookies: Used to understand which pages are visited and how often, so we can improve the website.
- Functional Cookies: Remember language preferences and player settings.
You can disable cookies in your browser settings, but please note that doing so may affect some features of the service.
Data Sharing and Third Parties
jdbx does not sell, rent, or share players' personal information. However, we may share it on a limited basis with partner companies that help us deliver our service.
Cases Where Sharing May Occur
- Payment processors: Information shared with KBZPay, Wave Money, AYA Pay, and CB Pay is limited to what is necessary to process deposits and withdrawals.
- Technology providers: Technology companies that help operate the platform — they have signed a non-disclosure agreement (NDA) with jdbx.
- Legal and financial investigations: We may disclose information to regulatory or investigative authorities when required by law.
We require all third parties to protect your information to a standard consistent with this policy.
Data Security Measures
jdbx uses technical and organisational security measures to protect players' personal information against unauthorised access, alteration, and destruction.
- SSL Encryption: All data in transit is protected using SSL/TLS technology.
- Access Control: Players' data can only be accessed by jdbx staff who need it for their specific role.
- Audit Logs: Data access records are reviewed regularly.
- Payment Data: Card numbers are never stored directly on jdbx servers — all payment processing is handled through payment processors.
- Breach Notification: If a personal data breach occurs, affected players will be notified as promptly as possible.
Data Retention Period
jdbx retains players' personal information only for as long as necessary.
- Financial records are kept for up to five years from account closure or end of service.
- Support contact records are kept for up to three years after the contact is closed.
- Game history is kept for as long as necessary for dispute resolution and responsible gambling purposes.
- Cookie data is handled in accordance with the relevant cookie controls in your browser settings.
After the retention period ends, data is securely deleted or converted into anonymised data with no personal information.
Players' Rights
Every player at jdbx has the following rights regarding their personal data.
- Right of Access: jdbx will provide the data we hold about you upon request.
- Right to Rectification: You can request corrections to inaccurate data through Support.
- Right to Erasure: Where permitted by law, you can request deletion of your data — this will be carried out in cases where financial regulations and responsible gambling restrictions do not apply.
- Right to Portability: You can request a copy of your personal data in a readable format.
- Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.
To exercise any of these rights, please contact us at [email protected].
Protection of Children's Personal Data
jdbx services are for adults aged 21 and above only. jdbx does not provide services to anyone under 21 and does not store their personal data.
Date of birth verification is carried out at registration, and accounts of users under 21 are closed immediately. If any attempt to reopen such an account is detected, the relevant data will be deleted.
Marketing Communications and Communication Preferences
jdbx sends promotional emails or in-platform messages only with the player's consent.
- You can unsubscribe from marketing emails at any time — click the unsubscribe link in the email or contact [email protected].
- Regardless of marketing preferences, responsible gambling requests, security alerts, and important account notifications will continue to be sent.
Policy Changes
jdbx may update this Privacy Policy at any time. When significant changes are made, players will be notified in advance by email or on the platform. Continued use of the service after changes take effect will be treated as acceptance of the updated policy.
The "Last Updated" date at the top of this page is always shown, so you can track every change.
Contact Us
For questions about this Privacy Policy, personal data requests, or data protection concerns, please contact jdbx Support.
Privacy Protection — Questions and Answers
Common questions and answers from players about jdbx's approach to privacy protection